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Terms & Conditions

Welcome to Biogena-UAE. Biogena-UAE is a subsidiary of Biogena GmbH & Co KG.

The following are general terms and conditions of Biogena-UAE and govern the use of the site.

Biogena UAE. offers the services conditioned upon your acceptance of these terms, and your continued use of the website and webshop constitutes your agreement to these terms. If you do not wish to be bound by these terms, do not access or use the website or webshop.

Table of Contents

  1. Scope of Application

  2. Conclusion of the Contract

  3. Not Medical or HealthCare Advice

  4. Return policy

  5. Price and Delivery Costs

  6. Shipment and delivery conditions

  7. Warranty

  8. Limitation of Liability Regarding the Use of the Seller's Online Shop

  9. Limitation of action

  10. Governing Law

  11. Designation of forum

1) Scope of Application

  1. 1.1 Our Terms and Conditions (GTC) were last edited in May 2020.

  2. 1.2 These Terms and Conditions (GTC) for online orders in our webshop at and thus for the business relationship between of the company Biogena (hereinafter referred to as "Seller”, “Biogena”, “We”, “Our” or “Us”) shall apply to all contracts concluded between a consumer or an entrepreneur (hereinafter referred to as "Client”, “You” or “Your”) and the Seller relating to all goods and/or services presented in the online shop of the Seller. The inclusion of the Client’s own conditions is herewith objected to, unless other terms have been stipulated.
    These Terms and Conditions shall also apply to the user of the Seller's website.

  3. 1.3 A consumer pursuant to these GTC is every natural person who enters into a transaction primarily for personal, family, or household purposes.

  4. 1.4 Entrepreneurs are natural or legal persons or companies with legal capacity for which the present contract is part of the business of their company. Companies are all long-term organizations of self-employed economic activity, even if they are not intended to make a profit.

  5. 1.5 The Client’s use of the Seller’s website shall be deemed to reflect the Client’s agreement to be bound by these GTC.

  6. 1.6 The Seller reserves the right to amend or replace these GTC at any time. The Seller will inform the Client about substantial amendments at least 30 days prior notice. By continuing to access or use the service of the Seller’s online shop after those revisions become effective, the Client agrees to be bound by the revised GTC.

  7. 1.7 You are advised to check these Terms and Conditions from time to time for any changes or updates.

  8. 1.8 By using this website and or purchasing products from Biogena, you agree to indemnify, defend and hold harmless, at your sole expense, Biogena, its affiliates, subsidiaries and their respective officers, directors, employees, and agents against all claims, demands, causes of action, losses, expenses, damages and costs, including without limitation any reasonable attorneys' fees, resulting or arising from or relating to your use of or conduct on the site, any activity related to your account by you or any other person, any purchase or products or any material that you submit to, post on or transmit through the site, your violation of these Terms of Use, your infringement or violation of any rights of another, or termination of your access to this site.

  9. If you have any questions or complaints, please contact us at:

  10. Essential characteristics of the goods and services offered: Trading company; production and trade of foodstuffs and luxury foodstuffs (in particular food supplements); information on products offered and promotion of their sale.


2) Conclusion of the Contract

  1. 2.1 The product descriptions in the Seller’s online shop do not constitute binding offers on the part of the Seller, but merely serve the purpose of submitting a binding offer by the Client.

  2. 2.2 Your order on represents an offer to Biogena to conclude a purchase contract. The order is placed by clicking the checkbox "I have read and accepted the General terms and conditions of your shop." and clicking the button "Send order". Biogena saves the contract text and sends you an order confirmation by e-mail. The Client submits a legally binding offer of contract with regard to the goods and/or services contained in the virtual basket.

  3. 2.3 The contract of sale is not concluded until Biogena accepts the offer which gives rise to a claim to delivery of the goods. The order confirmation sent automatically by Biogena does not yet represent an acceptance of your offer. The acceptance of the offer is rather made by sending the confirmation of dispatch to the email address you have given us.

  4. Should the seller not accept the Client’s offer within a period of five days, this shall be deemed as rejecting the offer with the effect that the Client is no longer bound by his statement of intent.

  5. 2.4 Billing is in United Arab Emirates Dirham (AED). Sales are only made in normal household quantities and only to adults, i.e. persons who have reached the age of 18. You confirm that your age information is correct. You may not pass on the password required for ordering to third parties. If you pass them on, you are also responsible for the third party's orders. You will be responsible for any orders with your password and any resulting claims.

  6. Because of the nature of the World Wide Web, Biogena cannot prohibit minors from visiting this site. Biogena must rely on parents, guardians and those responsible for supervising children and teenagers to decide which materials are appropriate for such children and teenagers to view and/or purchase. Biogena requires that (i) all purchases on the site be made by adults 18 years of age or older, and (ii) all users who provide personal information to Biogena be 18 years of age or older.

  7. 2.5 The contract’s content will be stored by the Seller and will be sent to the Client in writing including these Terms and Conditions and Client Information (for example via e-mail, fax or letter) after the Client has submitted his order. In addition, the contract’s content will be stored on the Seller’s website and can be found by the Client in the customer login via the password-protected customer account, provided the Client has created a customer account in the online shop prior to submitting his order.

  8. 2.6 The Client can correct all the data entered via the usual keyboard and mouse function prior to submitting his binding order. In addition, prior to submitting the order, all data entered will be displayed in a confirmation window and can be corrected here as well, via the usual keyboard and mouse function.

  9. 2.7 The English language is exclusively available for the conclusion of the contract.

3) Not Medical or HealthCare Advice

  1. Content contained on or made available through the site is not intended to provide and does not constitute medical or healthcare advice nor can it be relied upon as preventative care, cure or treatment for any disease or medical condition. You should consult with a qualified healthcare professional for advice regarding the diagnosis and treatment of any medical condition and before starting any vitamin, herbal or dietary supplementation, nutritional, exercise or other medication program. Your use of information available on or through this site is your own responsibility and own risk. The information on this site is provided for informational purposes only and is not meant to substitute for the advice provided by your own physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. You should read carefully all product packaging. If you have or suspect that you have a medical problem, promptly contact your health care provider.

  2. The information contained herein does not establish a doctor-patient relationship. These therapies are not substitutes for standard medical care. Consult your physician before taking this or any other product. These products are not intended to diagnose, treat, cure or prevent any disease.

  3. Information on this site is based on scientific studies (human, animal, or in vitro), clinical experience, or traditional usage as cited in each article. The results reported may not necessarily occur in all individuals.

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